Clover KapithavenWe're here to help
Have a question about Clover Kapithaven or your account? Our support team is glad to help. Get in touch and we'll come back to you as soon as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached - identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute call than four messages back and forth.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are enough for us to find the account. Never send a password, a full card number or a one-time code - nobody on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated straight away rather than joining the normal queue.
Before you write to us
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked - costs, withdrawals, verification and minimums.
- How it works - what happens after you register, step by step.
- Pricing - what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained out loud | Support hours: Mon-Fri, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |